Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy explains the terms and conditions under which DyDx Crypto ("we," "our," or "us") processes refund requests for paid services, if any. We are committed to ensuring customer satisfaction while maintaining fair business practices.

Please read this policy carefully before making any purchase or subscribing to any paid services offered through our website https://dydx-crypto.com.

2. Free Services

Currently, DyDx Crypto primarily operates as a free informational and educational resource. Most of our content, including blog articles, market analysis, and educational materials, is provided at no cost to users. As such, no refunds are applicable for free content and services.

3. Paid Services (If Applicable)

Should we introduce paid services in the future, such as premium subscriptions, exclusive content, courses, or consulting services, the following refund terms would apply:

3.1 Digital Products and Subscriptions

For digital products, premium memberships, or subscription services:

  • Subscription Services: You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for the remaining time in the current billing cycle.
  • Digital Products: Due to the nature of digital content (e.g., downloadable guides, courses, or reports), all sales are typically final. Refund requests may be considered within 14 days of purchase if you can demonstrate that the product was defective, materially misrepresented, or not delivered as promised.

3.2 Consulting or Personalized Services

For one-on-one consulting, personalized analysis, or custom research services:

  • Refunds may be requested within 48 hours of initial payment if services have not yet commenced
  • Once services have begun, refunds will be prorated based on the work completed
  • No refunds will be provided for completed services or consultations that have already occurred

3.3 Events and Webinars

For paid events, workshops, or webinars:

  • Full refund available if cancellation is made more than 7 days before the event
  • 50% refund available if cancellation is made 3-7 days before the event
  • No refund for cancellations made less than 3 days before the event
  • In case of event cancellation by DyDx Crypto, full refunds will be issued to all registered participants

4. Refund Request Process

To request a refund for eligible services, please follow these steps:

  1. Contact us via email at info@dydx-crypto.com within the applicable refund period
  2. Include your full name, transaction ID or receipt number, and date of purchase
  3. Provide a detailed explanation of why you are requesting a refund
  4. Include any supporting documentation or evidence (e.g., screenshots of technical issues)

We will review your request and respond within 5-7 business days. If approved, refunds will be processed within 10-14 business days using the original payment method.

5. Non-Refundable Items and Services

The following are generally not eligible for refunds:

  • Services that have been fully delivered or completed
  • Downloadable content that has been accessed or downloaded
  • Customized or personalized services that have been created specifically for you
  • Third-party products or services purchased through our platform
  • Fees charged by payment processors or banks
  • Services cancelled after the applicable refund period has expired

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute through your bank or credit card company without first contacting us to resolve the issue:

  • Your access to all DyDx Crypto services may be immediately suspended
  • We reserve the right to dispute the chargeback with evidence of proper service delivery
  • You may be liable for additional costs incurred in responding to the chargeback
  • Future purchases may be declined

We strongly encourage you to contact us directly before initiating any payment disputes so we can work together to resolve any issues.

7. Exceptional Circumstances

We understand that unexpected situations may arise. In cases of exceptional circumstances such as serious illness, bereavement, or other significant life events, please contact us to discuss your situation. While we cannot guarantee a refund outside our standard policy, we will consider requests on a case-by-case basis with appropriate documentation.

8. Changes to Services

If we make significant changes to a paid service that materially diminish its value or functionality:

  • We will notify affected users at least 30 days in advance
  • You will have the option to cancel your subscription and receive a prorated refund
  • Continued use of the service after the notification period constitutes acceptance of the changes

9. Technical Issues

If you experience technical problems that prevent you from accessing paid services:

  • Contact our support team immediately at info@dydx-crypto.com
  • We will work to resolve technical issues within 48 hours
  • If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a prorated refund or service credit
  • Technical issues caused by your own equipment, internet connection, or software are not grounds for refund

10. Promotional Offers and Discounts

Special considerations for promotional pricing:

  • Services purchased at a discounted or promotional price are subject to the same refund policy
  • Refunds for discounted services will be processed at the discounted price paid, not the regular price
  • Promotional codes or coupons have no cash value and cannot be refunded
  • Abuse of promotional offers may result in cancellation without refund

11. Cryptocurrency-Related Disclaimers

Important notices regarding cryptocurrency and trading services:

  • We do NOT provide investment advisory services or trading execution
  • Any losses incurred from trading based on information from our site are not eligible for refunds
  • Educational content and analysis are provided for informational purposes only
  • We are not responsible for market movements or trading outcomes
  • No refunds will be provided for trading losses or investment decisions made using our information

12. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date. Material changes that adversely affect existing customers' rights will be communicated via email where possible.

Your continued use of our services after policy changes constitutes acceptance of the modified terms.

13. Questions and Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

DyDx Crypto
86 Ellis Plaza
Millerhaven DE65 5JX
United Kingdom
Phone: +444007019311
Email: info@dydx-crypto.com
Registration Number: 42935542

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT. We strive to respond to all inquiries within 24-48 hours during business days.

14. Fair Trading Practices

DyDx Crypto is committed to fair trading practices and consumer protection. This Refund Policy is designed to comply with United Kingdom consumer protection laws and regulations. If you believe your consumer rights have been violated, you may contact Trading Standards or seek advice from Citizens Advice.

15. Acknowledgment

By making a purchase or subscribing to any paid services offered by DyDx Crypto, you acknowledge that you have read, understood, and agree to this Refund Policy. You further acknowledge that refund eligibility is determined at our sole discretion based on the terms outlined in this policy.